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CyBiz offers flexible and reliable customer services for partners and customers worldwide. Recognizing that supplier enablement and procurement solutions are strategic applications, our goal is 100% customer satisfaction.
The Company assigns dedicated account and technical managers, provides complete online technical support via Clear2Com™, offers maintenance program for future software releases, and provides access to a state-of-the-art Extranet site.
The BizNet Portal is our exclusive customer Extranet. This secure, Web-based portal includes valuable information and resources for managing and operating a successful CyBiz solution.
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Enrollment in the Annual Maintenance and Support Program ensures that the end-customer receives all Major and Minor releases at a fixed annual fee. This keeps the solution current with all updates and enhancements.
CyBiz delivers technical support via Clear2Com™, a unique Web support application. With Clear2Com™, CyBiz provides complete online technical support, including trouble log and ticketing, incident tracking and a Knowledge Base. The Technical Knowledge Base is available to ensure access to updated product information and support solutions.
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